This little package arrived in the morning mail, all the way from England, the end result of some extraordinary customer service.
Inside was this huge piece (36" x 60") of actual Barbour waxed cotton, completely free of charge.My Barbour jacket is one of my most prized items of clothing. After a few years of solid wear in the snow and cold of Winters in New England, it's got some battle scars:
No matter, I can hang with the idea of the tattered and patched Barbour. All I need is a piece of waxed cotton fabric, so I can have Mr. Lee fashion some patches to close up the holes. I don't know if you ever tried to find a piece of waxed cotton cloth, bulk, on the internet or otherwise, but believe me, it ain't easy.
As a last resort, I email the customer service department at Barbour. I explain to them how much I love this jacket, and how much I'd rather repair it than buy a new one, and how I have secret elderly Korean tailor whose work is tight-as-sh*t, and I want him to make patches, and please, where can I get some cloth? In reply, I get an email asking me for the model number of my jacket. I email back that it's an A50, an older style "Moorland".
Two weeks go by with no reply. Just as I'm about to rat them out, I get an email apologizing for the length of time to reply, but it took a while to track down the fabric to match an older jacket, and of course we'll send you a yard at no charge, just give us an address. I never actually asked them for the cloth.
A scant five days later, the cloth arrives via airmail at my door.
That, folks is customer service.
